Privacy Policy

1. Introduction

Anchora ("we", "us", "our") is committed to handling personal information with care and transparency. This policy explains what data we collect, how we use it, and what rights you have in relation to it.

We are based at 88 Robinson Road, Hat Yai, Songkhla 90110, Thailand, and provide retirement documentation and information support services. Our processing of personal data is guided by Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

If you have questions about this policy or how we handle your data, contact us at [email protected].

2. Personal Data We Collect

We collect only the data necessary to deliver our services or respond to enquiries.

Data you provide directly

• Name and contact details (email address, phone number)
• Message content submitted through our contact form
• Information shared during service sessions (document contents reviewed in your presence)

Data collected automatically

• Website usage data via cookies (pages visited, session duration) where consent is given
• Technical data such as browser type and approximate location (country/region)

Legal basis for processing

• Contract: to provide the service you have engaged us for
• Legitimate interest: to respond to enquiries and improve our website
• Consent: for optional analytics and marketing cookies

Retention: Contact and enquiry data is retained for up to 24 months. Session-related data (document contents reviewed) is not stored after a session ends unless you request a written summary, which is kept only as long as the service relationship requires.

3. How We Use Your Data

• To respond to enquiries and arrange service appointments
• To deliver the documentation support service you have engaged
• To produce printed materials (organiser, notes, briefing sheet) as part of your service
• To follow up after a session if clarification is needed
• To understand how our website is used, where consent has been given for analytics cookies

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your data for automated decision-making or profiling.

We may share data with third-party service providers who support our website operations (such as hosting and analytics), subject to data processing agreements that require them to protect your data.

4. How We Protect Your Data

• Our website uses HTTPS encryption for all data in transit
• Access to contact and session data is limited to staff directly involved in service delivery
• Physical documents reviewed during sessions are handled in a private setting and not photocopied or retained without your agreement
• In the event of a data breach affecting your personal information, we will notify you as required by applicable law

5. Cookies

Our website uses cookies to store your cookie consent preferences and, where you agree, to collect basic analytics data. Essential cookies are required for the site to function. All other cookies require your consent.

For full details, see our Cookie Policy. You can update your preferences at any time through that page.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the following rights in relation to your personal data held by Anchora:

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external resources such as government departments or official bodies. We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before submitting any personal data to them.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data to us, please contact us so we can delete it.

9. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy. For significant changes, we will make a reasonable effort to notify you directly.